Support

Contact form

Send us a message and it goes straight to smoke@esteliandash.com. We typically reply within 1–2 business days.

Quick answers

How do I identify a cigar?

Open the Scan tab, take a clear photo of the band (or wrapper), and wait for AI results. Good lighting and a sharp band photo work best. You can retake if the match looks wrong before saving to your humidor.

Where is my humidor stored?

Your collection is kept primarily on your device for fast, private access. Sign-in protects access to the app experience on esteliandash.com.

Camera or photo library won't open

On iOS: Settings → Estelia & Ash Co → enable Camera and/or Photos. On Android: Settings → Apps → Estelia & Ash Co → Permissions. Then reopen the app and try again.

Identification looks wrong

Retake with the band filling more of the frame, avoid heavy glare, and make sure the brand text is readable. You can edit or remove a saved stick from the humidor if a bad match slipped through.

How do I share a cigar?

Open a stick from your humidor and use the share / SMS action to send details to a friend or partner (for example when you want them to grab another box).

Delete my account or data

Use the form above with the subject "Delete my account," or email smoke@esteliandash.com. See also our Privacy Policy.

Downloads

Get Estelia & Ash Co on the App Store and Google Play from the home page, or open the web experience at esteliandash.com/app.

Age & product notice

Estelia & Ash Co is intended for adults of legal smoking age. We do not sell tobacco products through the app. Always follow the laws where you live.